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  • Ever wondered why you had the right words but didn't get the business?
  • How can you tell if someone's smile is genuine or fake?
  • If you're the first one into an empty meeting room, does it matter where you sit?

With so much communication being non-verbal, how we do and say things is at least as important as the actual words we use.

The best negotiators, networkers, presenters and salespeople make intuitive use of non-verbal communication (body language and voice). This workshop unravels those fundamentals and presents them in a form which everyone can use to their advantage.

Who should attend? Anybody who wants to improve their communication skills for:

  • Persuading and influencing
  • Getting on better with colleagues
  • Creating the right impression
  • Making new contacts
  • Effective negotiation

A typical workshop covers the following topics:

  • The non-verbal vocabulary: appearance, touch, facial expression, eyes, voice, posture and gesture, space and time
  • Putting the package together: lies, white lies and insincerities; how to tell if someone is interested, bored or indifferent; and the non-verbal structure of power and influence
  • Real life scenarios and role play

At the end of the session participants will:

  • Have a range of tools and techniques for interpreting non-verbal cues
  • Be able to ensure that the signals they give out are appropriate and really do match their intended effect
  • Access these tools to enhance their influencing skills, understand what's going on behind the facade, and 'read' people's real intentions, motivations and concerns

Participants receive:

  • A comprehensive workshop manual
  • Immediate post-event email and telephone support
  • An invitation to join the Management Advantage group on 'LinkedIn'

Duration: Half day
Workshop led by: Judith Perle
Group size: Minimum 6 participants, maximum 20
Guide price: £175 per participant for first 15 participants. £110 for each additional
participant up to 20.
Travel, subsistence, travelling time and VAT are extra. The workshop is held at the client's premises or at a venue booked by the client.
Report back to client: Detailed quantitative and qualitative participant feedback in Excel format

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Tony led a great interactive session on Networking at one of Durham Business School's MBA Residential Seminars, which I had the pleasure of attending. He engaged all attendees in the discussion and opened up many pairs of eyes to new possibilities in relation to that subject matter, which definitely added value to my approach thereafter. I am certain that his networking session will be one of the richer memories that I will take away from my MBA course.

Andrew Thorpe, Durham Business School MBA