• Ever wondered why you had the right words but didn't get the business?
  • How can you tell if someone's smile is genuine or fake?
  • If you're the first one into an empty meeting room, does it matter where you sit?

With so much communication being non-verbal, how we do and say things is at least as important as the actual words we use.

The best negotiators, networkers, presenters and salespeople make intuitive use of non-verbal communication (body language and voice). This workshop unravels those fundamentals and presents them in a form which everyone can use to their advantage.

Who should attend? Anybody who wants to improve their communication skills for:

  • Persuading and influencing
  • Getting on better with colleagues
  • Creating the right impression
  • Making new contacts
  • Effective negotiation

A typical workshop covers the following topics:

  • The non-verbal vocabulary: appearance, touch, facial expression, eyes, voice, posture and gesture, space and time
  • Putting the package together: lies, white lies and insincerities; how to tell if someone is interested, bored or indifferent; and the non-verbal structure of power and influence
  • Real life scenarios and role play

At the end of the session participants will:

  • Have a range of tools and techniques for interpreting non-verbal cues
  • Be able to ensure that the signals they give out are appropriate and really do match their intended effect
  • Access these tools to enhance their influencing skills, understand what's going on behind the facade, and 'read' people's real intentions, motivations and concerns

Participants receive:

  • A comprehensive workshop manual
  • Immediate post-event email and telephone support
  • An invitation to join the Management Advantage group on 'LinkedIn'

Duration: Half day
Workshop led by: Judith Perle
Group size: Minimum 6 participants, maximum 20
Guide price: £175 per participant for first 15 participants. £110 for each additional
participant up to 20.
Travel, subsistence, travelling time and VAT are extra. The workshop is held at the client's premises or at a venue booked by the client.
Report back to client: Detailed quantitative and qualitative participant feedback in Excel format



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“Thank you for one of the best one day sessions I have ever attended. No boredom and no post-lunch letdown.”

Martin Stevens, Unimatic Engineers Ltd